Refund policy

Return and Refund Policy

Effective Date: September 11, 2026

At Meraki Hammocks, our hammocks are handcrafted for each client.  Because our hammocks are custom-made to order—much like bespoke tailored clothing or artisanal furniture—we do not maintain a standard inventory of pre-made items.  After you place an order, materials are sourced, fabric is cut and sewn to your specific design according to your choice of fabric color and stitching.

Due to the labor-intensive and personalized nature of our production process, we maintain a specific policy regarding returns, exchanges, and cancellations.

1. Order Cancellations & Modifications

Because production begins shortly after an order is confirmed:

 * Within 24 Hours: You may cancel or modify your order for a full refund or adjustment.

 * After 24 Hours: Once materials have been cut and work has commenced, cancellations or modifications are subject to a 50% restocking and material fee. Once a hammock is fully completed, it cannot be canceled.

2. Returns and Exchanges

Because each hammock is custom-built to your unique specifications, we do not accept returns or offer refunds for buyer’s remorse, incorrect color choices, or lack of compatibility with non-stock products or accessories once your hammock has been crafted.

We encourage you to review your specifications carefully and reach out to our team with any questions regarding compatibility with non-stock products or accessories before finalizing your order.

3. Exceptions: Defects and Craftsmanship Errors

We take immense pride in our quality control, but if we make a mistake, we will make it right. You are eligible for a repair, replacement, or store credit if:

 * The item arrives with a structural defect in the fabric or hardware. 

 * The delivered product materially differs from the specifications you selected at checkout (e.g., incorrect primary color, stitching color, or dimensions).

To claim an exception, you must notify us within 7 calendar days of delivery at hang@merakihammocks.com with clear photographs of the defect or discrepancy. Items must be unused, unwashed, and returned in their original packaging.

4. Shipping and Return Transport

 * If a return or replacement is approved due to a manufacturing defect, Meraki Hammocks will cover all return shipping costs and send out a replacement as expeditiously as our handcrafted workflow allows.

 * Customers are responsible for shipping costs associated with any approved non-defect adjustments or repairs.